Our Live Chat allows you to “chat” online with one of our healthcare providers. The one-on-one conversation takes place in real time as you and the provider type in questions and answers. We have a multidisciplinary team consisting of Doctors, Pharmacists and Nutritionists who can provide you with individualized advice on various health issues (which now includes your radiological imaging and haematological investigations) as well as the best course(s) of action in respect of your concerns. At Doctor2U, we care very much about lowering your healthcare costs and we have decided to provide this Live Chat service that is easy to use, highly accessible by many and fast to reach out to healthcare professionals.

All Doctors, Pharmacists and Nutritionists on Doctor2U are duly certified and accredited by the relevant Malaysian qualification agencies. We take great pride in ensuring that our users have a good experience on our platform and as such we go great lengths to ensure that every Doctor2U healthcare provider has a good track record of practice. Our customer support team is also ready to help if you encounter any problem with the Live Chat feature.

You may choose a healthcare expert you wish to connect with from the list of experts available. Once you have requested for a specific healthcare expert, the chat session will initiate once the expert has accepted your request in a few minutes. If there is no response from the selected expert, you will be redirected to another available expert of the same specialty to assist you. Rest assured that all our healthcare experts are duly registered, certified and qualified under the Malaysian laws.

We aim to connect you with a healthcare provider as soon as possible on our Live Chat feature. As a general rule, you can expect to receive a reply within 5 minutes from the posting of your query.

Yes – at Doctor2U, we are constantly trying to improve users’ experience by making their healthcare experiences more seamless. If you are a BP Healthcare patient and have undergone medical tests with BP Healthcare, you may now view your results on our app, via the “Online Results” feature. From there, you can then choose to be redirected to our Live Chat feature, where you can consult one of our experienced Doctors to talk you through your results if you have successfully subscribed to the Live Chat feature.

Yes, you may upload medical records and photos to provide clearer medical background and view for our healthcare experts to assist you better in every possible way.

At Doctor2U, we take your problems and concerns very seriously. Should a complex health issue arise which cannot be solved over the Live Chat, we recommend that you consult a Doctor via our Video Consultation or Doctor House Call features. UNLESS YOU ARE IN THE KLANG VALLEY WHERE YOU MAY USE OUR AMBULANCE FEATURE, DO NOT USE OUR SERVICES OR THE APPLICATION TO SEEK MEDICAL SERVICES FOR SOMEONE WHO IS UNCONSCIOUS, NOT BREATHING OR GASPING FOR AIR, EXPERIENCING AN ALLERGIC REACTION, HAVING CHEST PAIN, UNCONTROLLABLY BLEEDING, OR ANY OTHER SYMPTOMS THAT REQUIRE IMMEDIATE OR URGENT MEDICAL ATTENTION.

This is highly unlikely to happen, given the number of healthcare experts that we have on board with us. However, should there be a technical or server problem, please do not hesitate to contact our Doctor2U support team who will be ready to assist you with any of your concerns.

Please note that whilst we will make a concerted effort to provide you with the best possible healthcare advice, our Live Chat is not a substitute for a visit with your healthcare professional. Any reliance upon or use of the information provided via the Live Chat is at your own independent discretion and risk. In case of conflicting opinion, please discuss the issue with you personal doctor and decide accordingly.

The maximum file size that can be uploaded is 40MB. If an error occurs, please do not hesitate to contact our Doctor2U support team, either through the Live Chat itself or via phone, who will guide you through the process.